Property Management Blog

 

Property Management Kent: Written Maintenance Requests

If a tenant calls with a repair request, have them put it in writing. It’s always better to have a written maintenance request because then you have a paper trail of what’s going on. Nothing gets lost in the shuffle, and you can document and track everything that’s been done with your property. At Bell-Anderson, we accept maintenance requests in a few different ways. Tenants can submit a request in writing through our office, send us an email, or go online through our website to put in their request. It keeps our process efficient, and we’re able to respond quickly.

 

Availability and Communication

Once we get a repair request, we immediately call the owner and discuss what’s needed at the property and what the best course of action will be. We want you to know what’s going on when something needs to be fixed or replaced. If you don’t have a professional property manager to take care of this for you, make sure you’re available to your tenant. There could be emergencies that need an immediate response, so you need to be accessible.

 

Choosing the Right Vendors

Use vendors who are licensed, bonded, and insured. This will ensure you and your property are protected. One of the most important steps in any maintenance plan is to make sure the work got done. Always follow up and ensure it was done properly and the issue was addressed. Conduct routine assessments of your property so you can be sure the tenant is taking care of the home and all the maintenance that’s needed gets attention. 

If you’re tired of taking those maintenance calls yourself, professional property management can be helpful. Contact us at Bell-Anderson & Associates with any questions about rental property maintenance or Kent property management.